Serenity Hotel Boutique By Alsol | Hotel in Playa del Carmen

| 8.5 (229 Reviews) |   Pet Friendly  5 Bathrooms  18 Guests
Zazil-ha Hotel | Serenity Hotel Boutique By Alsol

Hotel in Zazil-ha, Playa del Carmen

Conveniently located in the center of Playa del Carmen, Serenity Hotel Boutique By Alsol provides air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities are an outdoor swimming pool, a terrace, as well as a bar. The property has a concierge service, a tour desk and currency exchange for guests. At the hotel each room is equipped with a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Some rooms are equipped with a kitchen with a fridge and a microwave. Guest rooms include a closet. À la carte and American breakfast options are available at Serenity Hotel Boutique By Alsol. At the accommodation you'll find a restaurant serving Mexican cuisine. Vegetarian, dairy-free and gluten-free options can also be requested. Popular points of interest near Serenity Hotel Boutique By Alsol include Playa del Carmen Beach, ADO International Bus Station and Church of Guadalupe. Cozumel International Airport is 22 miles away, and the property offers a paid airport shuttle service.

Serenity Hotel Boutique By Alsol is located in Playa del Carmen.

This 27 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Oceanfront, Business Services, and several others. This is a 5 star rated property and has over 229 reviews with the average score of 8.5 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 27 Bedrooms Hotel if you want to learn more about this Hotala.uk place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Serenity Hotel Boutique By Alsol in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Serenity Hotel Boutique By Alsol”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Playa del Carmen, 77720, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Bar
  • Wine/Champagne
  • Fruit
  • Snack bar
Parking
  • Free parking
  • Parking
  • Parking on site
  • Private Parking
  • Parking garage
Activities
  • Live music/Performance
  • Neck massage
  • Evening entertainment
  • Massage
  • Head massage
  • Full-body massage
  • Back massage
  • Foot massage
  • Nightclub/DJ
  • Public Bath
  • Hand massage
General
  • Family rooms
  • Wifi in all areas
  • Air conditioning
  • Safe
  • Pet friendly
  • Non-smoking rooms
  • Elevator
  • Designated smoking area
Guest Services
  • Shuttle service (additional charge)
  • Shuttle service
  • Packed lunches
  • Tour desk
  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Airport shuttle
  • Currency exchange
  • Fax/Photocopying
  • Business center
  • Car rental
  • Airport shuttle (additional charge)
  • Room service
  • Private check-in/out
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
Security/Safety
  • CCTV outside property
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Fire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Breakfast to-go containers
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Rooftop pool
  • Swimming pool
  • Beach umbrellas
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.82
Location:
9.1
Staff:
8.73
Facilities:
9.01
Comfort:
9.08
Cleanliness:
9.17
Aug 14, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Beautiful hotel, lovely room. Spotlessly clean. Cleaned daily. Ample Mexican style breakfast. Fabulous pool area but most of all staff were amazing. Worked aimlessly to meet our needs and couldn’t do enough for us. Service with a smile. A couple of minutes walk to 5th Avenue which is very lively and an entertaining area with lots of great bars and restaurants but hotel was always quiet in our apartment and pool area. We travel to Mexico several times a year and will definitely stay again soon. Thanks for a wonderful holiday.
Negative: Would have like a larger choice of breakfast but what we experienced was ample.
Summary: Excellent, couldn’t have wished for anything more, especially as it was do reasonably priced.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Suite
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Bathroom

Shower, Toilet paper, Hairdryer, Conditioner, Free toiletries, Towels, Shampoo, Private bathroom, Body soap

General

Tile/Marble floor, Laptop safe, Ironing facilities, Air conditioning, Safe, Trash cans, Key card access, Fan, Smoke Alarm, Iron, Private entrance, Mosquito net

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Pool and Spa

Pool towels

Room Amenities

Socket near the bed
One Bedroom Suite
Room Type: Family
Room Size: 56 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet paper, Hairdryer, Conditioner, Free toiletries, Towels, Shampoo, Private bathroom, Body soap

General

Tile/Marble floor, Laptop safe, Ironing facilities, Air conditioning, Safe, Trash cans, Key card access, Fan, Smoke Alarm, Iron, Private entrance, Mosquito net

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dining table, Refrigerator, Kitchenware, Kitchen, Kitchenette

Outdoors

Balcony

Living Area

Sofa, Sitting area, Dining area

View

View, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Sofa bed, Socket near the bed

Pool and Spa

Pool towels

Exclusive services

Concierge services, Complimentary access to conference room/business areas
Double Room
Room Type: Double
Room Size: 64 m2
1 Full bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet paper, Hairdryer, Conditioner, Free toiletries, Towels, Shampoo, Private bathroom, Body soap

General

Tile/Marble floor, Laptop safe, Ironing facilities, Air conditioning, Safe, Trash cans, Key card access, Fan, Smoke Alarm, Iron, Private entrance, Mosquito net

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Microwave, Dining table, Refrigerator, Kitchenware, Kitchen, Kitchenette

Outdoors

Balcony

Living Area

Sofa, Sitting area, Dining area

Bedroom

Wardrobe or closet, Alarm clock, Linens, Walk-in closet

View

View, City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Sofa bed, Socket near the bed

Pool and Spa

Pool towels
Junior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
2 Twin bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet paper, Hairdryer, Conditioner, Free toiletries, Towels, Shampoo, Private bathroom, Body soap

General

Tile/Marble floor, Laptop safe, Ironing facilities, Air conditioning, Safe, Trash cans, Key card access, Fan, Smoke Alarm, Iron, Private entrance, Mosquito net

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Microwave, Dining table, Refrigerator, Kitchenware, Kitchen, Kitchenette

Outdoors

Balcony

Living Area

Sofa, Sitting area, Dining area

Bedroom

Wardrobe or closet, Alarm clock, Linens, Walk-in closet

View

View, City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Sofa bed, Socket near the bed

Pool and Spa

Pool towels
Superior Suite
Room Type: Suite
Room Size: 77 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet paper, Hairdryer, Conditioner, Free toiletries, Towels, Shampoo, Private bathroom, Body soap

General

Tile/Marble floor, Laptop safe, Ironing facilities, Air conditioning, Safe, Trash cans, Key card access, Fan, Smoke Alarm, Iron, Private entrance, Mosquito net

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Microwave, Dining table, Refrigerator, Kitchenware, Kitchen, Kitchenette

Outdoors

Balcony

Living Area

Sofa, Sitting area, Dining area

Bedroom

Wardrobe or closet, Alarm clock, Linens, Walk-in closet

View

View, City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Sofa bed, Socket near the bed

Pool and Spa

Pool towels

FAQ's

Is this Zazil-ha hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha hotel?

Check-in time for Zazil-ha hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $108 per night with includes Air Conditioner, Pool, Bar, Entertainment, Internet, View, Accessibility, Security/Safety, Wellness Facilities, Guest Services, Child Friendly, Pet Friendly, Designated Smoking Area, Oceanfront, Business Services, Restaurant, Breakfast, Parking, Ocean View, Balcony/Terrace, Transportation/Shuttle, Sports/Activities with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zazil-ha hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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